Busines Solutions

  • Subscribe to our RSS feed.
  • Twitter
  • StumbleUpon
  • Reddit
  • Facebook
  • Digg

Friday, 11 May 2012

Help Desk Hangouts: Connect with customers using Hangouts On Air

Posted on 14:09 by Unknown
Editor’s note: Each week on the Google+ Your Business page, we’re putting you in touch with Googlers and users who can help you as a business owner get the most out of our products and features.

In our latest Help Desk Hangout On Air, the lovely Amanda Rosenberg showed us how to use a Hangout On Air - the ability to broadcast a Hangout to the world - and heard some tips and tricks from two power users, pio dal cin and Dan McDermott. Missed it? You can watch the full hour-long Hangout on the Google Business YouTube channel (check out the video description for a minute-by-minute breakdown):


Here are a few of the questions you asked us to answer during the Hangout:

What kind of technical setup should I have for something like this?
You don’t need to spend hundreds of dollars on fancy equipment, but many users have found having a dedicated microphone and webcam, plus an ethernet connection, make for a much smoother experience. Dan and Pio make some specific hardware recommendations during the Hangout.

What should I talk about in my Hangout?
Get creative! Make an announcement to your customers, or demo a new product. Invite a panel of experts in your field on to discuss topics, and take questions from users via your Google+ page. Own a bakery? Show viewers how to make a certain recipe. Book store? Host a live author reading. There’s really no end to the possibilities. We see users come up with new uses every day — kick around your ideas with other Google+ users to hone in on something you’d like to try.

Who can join the Hangout, and who can watch it? Can I broadcast to a select group?
When you hit broadcast, Hangouts On Air are public for the world to watch live. A member of that “public,” however, can not join the Hangout; they can only watch it. To get people in the Hangout, you as the Hangout owner need to invite them.

Where does the recording of the Hangout live?
The recording will be uploaded to your YouTube account (if you’re hosting the Hangout from a Google+ page, the video will live in the account of whoever’s admin’ing the page at the time of the Hangout). After the Hangout, visit your YouTube Video Manager to see your video and make edits if you need to. Note: This video will upload to your account as a Public video; you can change the video at any time to “private” or “unlisted” via the Video Manager.

Why do I need to verify my YouTube account?
In order to record YouTube videos longer than 15 minutes, you’ll need to verify your account.

Anything else I should keep in mind?
Posting a recording of a particularly long Hangout? List a minute-by-minute breakdown (timestamps like 1:36, 5:47) in the video’s description so that users can jump to different parts of the video (like this). Also, practice makes perfect: None of us gets it 100% right the first time, but in no time at all, you’ll soon be a Hangouts pro.

Who has access to Hangouts On Air?
We’re rolling this functionality out gradually over the next several weeks. Keep your eyes peeled!

To learn more about how to get started with Hangouts On Air, check out this detailed technical guide, and if you still have questions, drop in to the Google+ discussion forum. And remember to tune in to the live stream of our next Hangout at 11 a.m. PT Wednesday May 16 when we dive deeper into the world of Chromebooks (read up on our first Chromebooks Hangout).

Posted by Toby Stein, Google+ Community Manager
Email ThisBlogThis!Share to XShare to Facebook
Posted in Google+, Help Desk Hangouts On Air | No comments
Newer Post Older Post Home

0 comments:

Post a Comment

Subscribe to: Post Comments (Atom)

Popular Posts

  • Improving the look and feel of Google Places for Business
    Hundreds of millions of people around the world use Google Search, Maps, Mobile and Google+ to find and discover great local businesses -- e...
  • Webmaster Academy: Connecting with Local Customers
    If you’re looking to get found on Google, there’s a good chance your business isn’t just a website, but also a location. 20% of searches on ...
  • Google Databoard: A new way to explore industry research
    Cross-posted with the Google Research blog . It’s important for people to stay up to date about the most recent research and insights relate...
  • Happy Small Business Week.
    Cross-posted with the Official Google Blog . Our first AdWords customer was a small business selling live mail-order lobsters. It's been...
  • Google+ page stories: CoffeeCakeKC
    Editor’s Note : This is the seventh in a series of posts about small businesses on Google+ and their tips and tricks for managing a great p...
  • Help Desk Hangouts: Reaching the right customers with Google AdWords
    Editor’s note : Each week on the Google+ Your Business page , we’re putting you in touch with Googlers and users who can help you as a busin...
  • Google Places Heads to Chicago for the NRA Show 2011
    ( Cross-posted from the Google Places Blog .) Starting today, Google Places will be at McCormick Place in Chicago for the National Restaura...
  • Help Desk Hangouts: Administrative Assistant Community
    Editor’s note: Each week on the Google+ Your Business page, we’re putting you in touch with Googlers and users who can help you as a busin...
  • Measure Your Success: Call Reporting Now Available in AdWords Express
    Editor's note: This article is cross-posted from from the AdWords blog . How did you find us? There's a good reason so many busines...
  • Tips for creating a free business listing in Google Places: Business listing titles
    [Cross-posted from the LatLong Blog ] Users search on Google.com and Google Maps because they’re looking for relevant, high-quality content ...

Categories

  • AdSense
  • AdWords
  • Adwords Express
  • Apps Marketplace
  • Business Photos
  • Chromebooks
  • consumer surveys
  • Enhanced Campaigns
  • Events
  • Gmail
  • GoMo
  • Google AdSense
  • Google AdWords
  • Google Analytics
  • Google App Engine
  • Google Apps
  • Google Apps Marketplace
  • Google Calendar
  • Google Docs
  • Google Forms
  • Google Maps
  • Google Offers
  • Google Places
  • Google Sites
  • Google Tags
  • Google+
  • Google+ stories
  • googlenew
  • Help Desk Hangouts On Air
  • Hotpot
  • Learn with Google
  • mobile
  • Newsletter
  • Online security
  • Picasa
  • Street View
  • TalkBin
  • Webmaster Academy
  • YouTube

Blog Archive

  • ►  2013 (45)
    • ►  November (1)
    • ►  October (4)
    • ►  September (1)
    • ►  August (2)
    • ►  July (5)
    • ►  June (2)
    • ►  May (9)
    • ►  April (3)
    • ►  March (4)
    • ►  February (4)
    • ►  January (10)
  • ▼  2012 (120)
    • ►  December (15)
    • ►  November (9)
    • ►  October (15)
    • ►  September (13)
    • ►  August (10)
    • ►  July (3)
    • ►  June (10)
    • ▼  May (17)
      • Webmaster Academy: How Search Works
      • Helping people discover and share local businesses...
      • Helping you grow your business, one post at a time
      • Help Desk Hangout: Learn about Google Earth Pro
      • Small businesses talk about growing online
      • Introducing the Webmaster Academy
      • Measuring what matters for your small business
      • Help Desk Hangouts: Getting to know Chromebooks, P...
      • Announcing the next series of Learn with Google we...
      • Google Apps brings Brazos Bookstore into the 21st ...
      • Help Desk Hangouts: Connect with customers using H...
      • Manage multiple locations more easily with a new t...
      • GoMo: Mark your calendar to ‘Hangout on Air’ and l...
      • Google+ stories: Meet Best Made Company (again)
      • Help Desk Hangouts: Display Network Advertising wi...
      • Google+ page stories: CoffeeCakeKC
      • Bringing Business Photos to more users and busines...
    • ►  April (10)
    • ►  March (9)
    • ►  February (7)
    • ►  January (2)
  • ►  2011 (70)
    • ►  December (3)
    • ►  November (2)
    • ►  October (6)
    • ►  September (3)
    • ►  August (2)
    • ►  July (1)
    • ►  June (5)
    • ►  May (12)
    • ►  April (9)
    • ►  March (8)
    • ►  February (12)
    • ►  January (7)
  • ►  2010 (104)
    • ►  December (25)
    • ►  November (24)
    • ►  October (17)
    • ►  September (20)
    • ►  August (18)
Powered by Blogger.

About Me

Unknown
View my complete profile